FAQ

How long will it take to receive my equipment?

 

The process can take 2 to 3 weeks.  During those two weeks, custom pallets are ordered, equipment is inspected by a technician and then prepared for shipping.  After the equipment is banded and wrapped, our office orders shipping through our broker.  Upon leaving our warehouse, shipping times are dependent on the carrier of choice.  For expedited shipping, please call or email the office.

 

Should I inspect equipment?

 

Inspection of equipment must be made before signing for receipt of shipment. If shipment is received and notations are NOT made on Bill of Lading/Shipping Receipt at the time of receiving equipment, iFitness will NOT be responsible for damages. Notification of any damages must be made to iFitness immediately, as well as written confirmation of damage on the shipping receipt (BOL).

 

Do you ship internationally?

 

Yes, we ship all over the world.  To receive a shipping quote, please email ifitnessequip@aol.com

 

What does FREE shipping include?

 

Free shipping is for curbside delivery during normal business hours.  Delivery will be Monday through Friday from 9 am to 5 pm.   For shipping any other times than listed, please email or call for pricing.  If you need this brought past your curb, please email or call for pricing.

 

01 SHIPPING

Do you offer any discounts?

 

Yes, we offer single-piece and package-price discounts.  To see if you qualify, please fill out the Discount Proposal Form.

 

What payment method is preferred?

 

The online check is fast, easy and secure. It is no different than writing a physical check. All you need is your bank's routing number and account number.  That's it! It literally takes 30 seconds.  You can also pay with paypal, credit card, or bank wire (international wires are charged an additional $16.00).

 

Are there any additional fees?

 

For any non-discounted items, there are no additional fees.

For discounted items:

3.5% fee for VISA, MASTERCARD, DISCOVER, or PAYPAL

4% fee for AMERICAN EXPRESS

There is also 7% sales tax charged for any pick ups or deliveries in NJ.

 

02 DISCOUNTS, PAYMENTS AND FEES

Can I cancel an order?

 

Yes, you can cancel an order before it is shipped by the carrier.  If your order is canceled after five days of payment, you will receive a store credit.

 

Can I return an order?

 

Yes, you can return any undamaged equipment to our warehouse within ten days of receiving the equipment.  If an order is returned, the customer is responsible for setting up and paying for return shipping.  A store credit will be issued to the customer less a 10% restocking fee and original shipping amount.  The credit will be issued within thirty days of the return.

03 ORDERS

Is your equipment new or used?

All equipment is used and/or refurbished unless otherwise stated.

 

Why should I buy refurbished equipment?

 

First, it saves you a lot of money.  You can literally save thousands of dollars by purchasing used or refurbished equipment.  Secondly, new equipment value depreciates much quicker than used equipment.  Our goal is to provide top quality fitness equipment, affordable prices, and 110% customer satisfaction.

 

Is there a warranty on your equipment?

 

Our equipment carries a 90-day limited warranty from date of delivery covering all moving parts. Shields are not included. All service is to be provided by or through iFitness. Any service performed by someone other than our provided reps will make the warranty null and void.

 

04 EQUIPMENT

Can I change the frame color?

 

Yes, we offer this for an additional fee.  Please email us for details and a quote.

 

Can I change the pad colors?

 

Yes, we offer professional reupholstery service for an additional fee. Please email us for details and quote.

05 CUSTOMIZATION

Will you hold an item?

 

We are a first come, first serve company. If payment or deposit (minimum 20%) is not made, items are open for sale to other customers.  Once the deposit is made, the customer must complete final sale within two weeks unless other arrangements are made.

06  HOLDING AN ITEM

Email Support

customerservice@elitefitnessnj@.com